I wanted to get a keratin hair straightening treatment – I was given 2 hairdresser’s numbers in my area by the keratin supplier. I called the first hairdresser asking about the price and after asking me if my hair was long or short, I was given a quote. The second number I was given was Penny’s. I called her and aside from telling me what the cost would be (which was the same as the other hair dresser), she talked me through the entire process so I would understand exactly what the treatment entailed. Then she asked if I had time to drop into her salon so that she could see my hair and if need be, we could discuss other treatment options if the keratin wouldn’t be suitable for my hair.
I was very impressed with her product knowledge and professionalism during that phone conversation and after meeting with her, she continued to demonstrate her outstanding competence, service and professionalism. Penny did such a fabulous job then, that I have never looked back and for the last 7 years I have been privileged enough to have always had my colours, cuts and occasional keratin treatments done by the amazingly talented Penny.
I can positively say that I love my hair thanks to Penny!